Customer Information Privacy Policy

LARRY LDP TRAVEL AGENCY is committed to protecting and safeguarding customers’ personal information in compliance with legal regulations on data security. This policy explains how we collect, use, and protect customer information.

1. Collection of Personal Information

• Personal Information Collected: When customers book tours or submit inquiries on our website, LARRY LDP TRAVEL AGENCY may request the following details:
  • Full name
  • Email address
  • Phone number
  • Contact address
  • Special service requests
• Source of Information Collection: Information is collected directly from customers via forms, transactions, or direct communication. LARRY LDP TRAVEL AGENCY does not gather personal information from third parties without customer consent.

2. Purpose of Using Personal Information

Customers’ personal information is utilized for the following purposes:

• Service Delivery: To ensure the proper execution of transactions and tour bookings, confirmation of details, and fulfillment of special customer requests.
• Customer Support: To contact customers for confirmations, address inquiries, or assist in resolving issues.
• Service Enhancement: To analyze information for improving products, services, and user experiences on the LARRY LDP TRAVEL AGENCY website.
• Notifications and Promotions: With customer consent, to send updates on promotions, new tours, or exclusive offers.

3. Information Security

LARRY LDP TRAVEL AGENCY applies technical and administrative measures to secure customer information:

• Data Encryption and Security: All personal information transmitted via the website is encrypted using Secure Sockets Layer (SSL) technology to prevent unauthorized access.
• Restricted Access: Access to personal information is limited to authorized employees with specific responsibilities.
• Data Storage and Protection: Personal information is securely stored and retained only for the necessary period to meet business and legal requirements, after which it is deleted or anonymized.

4. Customer Rights Regarding Personal Information

Customers have the following rights concerning their personal information:

• Access and Edit Information: Customers can access and update their personal information directly through the website or by contacting LARRY LDP TRAVEL AGENCY’s customer service team.
• Request Deletion or Restriction of Use: Customers may request the deletion or restriction of their personal information if they no longer wish to use the service or withdraw previously provided consent.
• Opt-Out of Promotional Information: Customers can opt out of receiving promotional messages or offers by contacting LARRY LDP TRAVEL AGENCY for support.

5. Sharing Personal Information with Third Parties

LARRY LDP TRAVEL AGENCY does not sell, trade, or share customers’ personal information with third parties for commercial purposes without their consent, except in the following cases:

• Service Partners: Information may be shared with trusted partners, such as travel service providers, transportation companies, or hotels, under the condition that they commit to confidentiality and use the information solely to serve LARRY LDP TRAVEL AGENCY’s customers.
• Legal Requirements: Personal information may be disclosed in response to requests from law enforcement authorities or as required by law.

6. Changes to the Privacy Policy

LARRY LDP TRAVEL AGENCY reserves the right to update or modify this privacy policy as necessary to meet legal and security requirements. Any changes will be posted on the website, and customers are encouraged to review the policy periodically to stay informed about the latest updates.

7. Contact for Support

For any questions or concerns regarding this privacy policy, please contact us at:

• Email: phuquocexcursion@gmail.com
• Hotline: +84 946 083 505

LARRY LDP TRAVEL AGENCY is dedicated to safeguarding customers’ rights and privacy while continuously improving security standards to ensure a worry-free experience when using our services.