POLICIES AND REGULATIONS FOR USING THE WEBSITE
The website exploringvn.com is operated by LARRY LDP TRAVEL AGENCY to provide information about travel services, tours, and related products. By accessing and using the website, you agree to comply with the following terms and conditions:
- General Provisions
Website Purpose: The website is intended to provide information and facilitate tour bookings. While the information on the website is regularly updated for accuracy, it may change without prior notice.
Content Ownership: All content on the website is the property of LARRY LDP TRAVEL AGENCY. Customers are prohibited from copying, distributing, or reusing any content for commercial purposes without written consent.
- Privacy Policy
Collection of Personal Information: When booking services through the website, customers must provide necessary personal information (e.g., full name, phone number, email) to enable the company to serve them effectively.
Information Security: LARRY LDP TRAVEL AGENCY is committed to maintaining the confidentiality of customers’ personal information and will not share it with third parties unless required by law.
Use of Information: The collected information will be used to serve customers and enhance their experience, including providing updates on new products, services, or promotions.
- Payment Policy
Payment Methods: Customers can choose from various payment methods, including credit cards, bank transfers, and direct payments. All payment methods are secured to ensure customer safety.
Refund Policy: If a customer cancels a service, the applicable refund policy will depend on the specific terms associated with the service or tour. Refund details will be clearly outlined in the tour or service information provided during registration.
- Tour Booking and Cancellation Policy
Tour Booking: Customers must provide accurate information when booking a tour, including details such as the tour name, date, number of participants, and any special requests (if applicable).
Tour Cancellation: Customers can cancel their bookings within the specified time limit. Certain tours may have special cancellation terms, and customers are advised to review these terms carefully before registering. LARRY LDP TRAVEL AGENCY reserves the right to charge cancellation fees based on the cancellation timeline and specific tour policies.
- Rights and Responsibilities of LARRY LDP TRAVEL AGENCY
Service Quality Commitment: LARRY LDP TRAVEL AGENCY is dedicated to delivering high-quality travel and tour services. In case of issues, the company will make every effort to assist customers.
Right to Update Terms: LARRY LDP TRAVEL AGENCY reserves the right to update and modify the terms and conditions of use on the website without prior notice. Customers are responsible for checking the website regularly to stay informed of any changes.
- Customer Rights and Responsibilities
Responsibility for Information Provided: Customers must provide accurate and complete information to ensure effective service. Customers will bear responsibility for any issues arising from incorrect or incomplete information.
Compliance with Regulations: Customers agree to comply with all regulations, terms, and policies set forth by LARRY LDP TRAVEL AGENCY when using its services.
- Contact and Complaints
Contact Information: For support, customers can reach out via email, hotline, or by visiting the representative office of LARRY LDP TRAVEL AGENCY. Detailed contact information is available on the website.
Complaint Handling: LARRY LDP TRAVEL AGENCY is committed to addressing all complaints promptly and fairly. Customers can submit complaints via email, phone, or in person at the headquarters. Responses will be provided within seven (7) working days.
