TERMS AND CONDITIONS FOR USING THE WEBSITE
By accessing and using the website exploringvn.com, customers agree to abide by the following terms and conditions.
1. Scope of Application
Purpose of the Website: The website is designed to provide information about tourism services, tours, and related products offered by LARRY LDP TRAVEL AGENCY. Information is subject to change or updates without prior notice.
Users: All customers accessing and using the website are required to comply with these terms and conditions, regardless of whether they have registered an account.
2. Regulations on Tour Booking and Service Usage
Accurate Information: Customers must provide accurate and complete information when booking a tour or using the services. LARRY LDP TRAVEL AGENCY is not liable for any incidents resulting from inaccurate information provided by customers.
Tour Booking Confirmation: To successfully book a tour, customers will receive a confirmation email or SMS from LARRY LDP TRAVEL AGENCY. Transactions are only considered complete upon receipt of this confirmation.
Deposit Requirements: Certain tours or services require a deposit, which will be specified in the tour details. Deposits may be non-refundable in specific cases if the customer cancels the tour.
3. Cancellation and Refund Policy
Tour Cancellation: Customers may request to cancel a tour or service within the timeframe specified in the cancellation policy of each tour. Cancellation deadlines and fees vary depending on the service type and the time of cancellation.
Refunds: If eligible for a refund, LARRY LDP TRAVEL AGENCY will process it using the original payment method within the specified period. The refund amount and timeline will be clearly outlined in the terms associated with each tour.
4. Customer Rights and Responsibilities
Compliance with Regulations: Customers agree to adhere to all regulations set forth by LARRY LDP TRAVEL AGENCY, including those regarding safety, environmental protection, and cultural preservation during tours.
Right to Complain: Customers may file complaints if the service does not meet agreed-upon standards. Complaints must be submitted via email, hotline, or at the office within seven (7) working days following the conclusion of the service.
5. Rights and Responsibilities of LARRY LDP TRAVEL AGENCY
Service Quality: LARRY LDP TRAVEL AGENCY is committed to delivering services as described, maintaining professionalism and quality. In case of changes, customers will be promptly notified and supported in resolving any issues.
Right to Update Information: LARRY LDP TRAVEL AGENCY reserves the right to update or modify website information, including prices, promotions, and terms, without prior notice. Customers are encouraged to check the website regularly for updates.
Data Protection: LARRY LDP TRAVEL AGENCY is committed to safeguarding customer information and will not share it with third parties without customer consent, except as required by law enforcement authorities.
6. Limitation of Liability
Technical Issues: LARRY LDP TRAVEL AGENCY is not liable for losses caused by technical errors, disconnections, or other external issues beyond its control.
External Links: The website may include links to third-party content. LARRY LDP TRAVEL AGENCY is not responsible for the accuracy or content of information from these external sources.
7. Applicable Laws and Dispute Resolution
Any disputes arising from or related to these terms will be governed by Vietnamese law. Disputes should first be resolved through negotiation. If no agreement is reached, the matter will be referred to a court with appropriate jurisdiction.
8. Changes to the Terms of Use
LARRY LDP TRAVEL AGENCY reserves the right to update or modify the Terms of Use at any time. Changes will be posted on the website and will take effect immediately upon publication. Customers are advised to review the terms periodically for the latest updates.
By using the website exploringvn.com, customers confirm that they have read, understood, and agreed to these terms and conditions.
